Return and refund

At Elijah Voyages, we are committed to providing our customers with high-quality travel products. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Policy

Eligibility for Return: Returns are accepted only for damaged or faulty items upon delivery. If the product you receive is damaged, defective, or not as described, you must notify us within 48 hours of receiving the order.
Return Process: To initiate a return for damaged or defective products, please contact our customer support team within 48 hours of receiving your product. Provide your order number, a description of the issue, and photographic evidence of the damage or defect.
Non-Returnable Items: We do not accept returns for any products unless they are damaged, defective, or not as described. Travel products that are used or opened (such as personal care items) are not eligible for return unless faulty.

2. Refund Policy

Eligibility for Refund: Refunds are provided only for items that are damaged, defective, or incorrectly delivered. If your item qualifies for a refund, we will process it upon confirmation of the return.
Refund Method: All refunds will be issued in the same manner as the original payment method. If you paid by cash on delivery, a refund will be processed via cash.
Time Frame for Refund: Once we receive the returned item and confirm that it meets our return criteria, we will process your refund within 7–10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank’s processing time.

3. Conditions for Returns and Refunds

The item must be unused and in its original condition with all tags and packaging intact (except in cases where the product is defective).
We are not responsible for any return shipping costs unless the product is defective or we made an error in fulfilling the order.

4. Exchanges

We do not offer exchanges for products at this time. If you receive a defective or incorrect item, please initiate a return and order the correct item separately.

5. Contact Us If you have any questions or concerns regarding returns or refunds, please contact our customer service team at: [email protected]